Catering to the training and support needs of employees and customers requires a paradigm shift. In a world where one doesn’t actually need to learn how to use new software, because it is designed to appeal to your intuition and familiarly recognized patterns, we cannot afford to waste resources on complex, in-depth instructive courses. PDF documentation and knowledge-bases begin gathering dust while quicker, more agile solutions are gaining momentum. Our new training and learning methods have to be quick, up to date, flexible and above all – they have to provide exactly what the users need, when they need it, even before they are aware that they need it.
We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor.
This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it.
It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have.
As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.
I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions.
I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.
Likelihood to recommend
After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.
Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.
We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.
Likelihood to recommend
We have just started to use Iridize and integrate it to our Saas.
The integration process went smoothly and quickly with outstanding support from Iridize team.
They have listened carefully to our business requirements , and provided solutions almost on the fly.
Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent.
With Iridize we communicate to our customers, providing information on new features and online help within the service context.
Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.
Great communication opportunity when it comes to release notifications and other service messages
Powerful engine rule to identify users and context - something that would take much time to develop ourselves
Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more
Really easy to maintain - support in both production and staging environments, multiple releases overtime and more
Could improve the out of the box styling and the look and feel of their back-end system
Likelihood to recommend
I've been using Iridize for almost one year now to automate onboarding and give help to our customers whenever they have time and need for it - not when we can spend the time with the customers.
- easy to use
- flexible with conditioning and auto-launching
- customer rating possible (praising my own team: our average rating is just above 4 for all
non-automated tutorials on a scale from 1 to 5)
- small company (ability and will to meet our needs aka developing the product all the time)
- lacking heavy reporting tools (we need to provide evidence of usage and improvement to our EMT)
- small company (missing enterprise level features, but they have been good at developing our good ideas)
Likelihood to recommend
We use Iridize to help users and administrators learn how to set up and use our applications. We use Iridize to connect users to the Help Center and guide them through different processes using the interactive tutorials and guides.
From a guide, we can also connect to a specific and related Help Center topic so users can get more detailed information immediately when they need it.
Iridize is a powerful application that enables me to create a different user experiences based on the user's selections. Iridize is fun to use, and I am challenged to maximize my use of the Iridize options.
Iridize Support is the best. I can ask a question or report an issue via the Iridize interface and receive a response within a few hours. For more complex questions, Iridize Support is ready to jump in and help as needed. They are always friendly, accessible, knowledgeable, and responsive.
Holy Cow! Their Support Team is the best.
Iridize is powerful, this means it can sometimes be complex. Start simple, and then work your way up to complex. You'll be glad you did!
Iridize empowers you to create guides that accurately fit your users’ needs, using rules and conditions to design user-specific flows for individuals and roles. Boost the employee training experience.
Track, measure and analyze user engagement with guides, with our powerful analytics and user feedback tools. Optimize your training process to improve the learning curve and software adoption.
Collaborate with your team to create the perfect guide and leverage Iridize’s rich management tools to share, preview and manage user permissions, so that the training efforts encompass the entire organization.
Below are some frequently asked questions for Iridize.
Iridize offers the following pricing plans:
Starting from: $500/month
Pricing model: Subscription
Free Trial: Available
Iridize’s price plans begin at US$ 500 per month and we bill annually.
Iridize offers the following features:
Iridize has the following typical customers:
Large Enterprises, Mid Size Business
Iridize supports the following languages:
Iridize has the following pricing plans:
We do not have any information about what devices Iridize supports
Iridize integrates with the following applications:
Iridize offers the following support options:
FAQs, Knowledge Base, Online Support