Twilio Pricing, Features, Reviews & Comparison of Alternatives

Twilio

Brings voice and messaging to your web and mobile applications.

4.7/5 (46 reviews)

Twilio Overview

Twilio brings to developers a powerful API for phone services which allows make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communication problems quickly and reliably.

Pricing

Starting from
$0
Pricing options
Free Trial
Subscription
Value for money

Business size

S
M
L

Markets

Europe, United States

Supported Languages

English

Twilio Reviews

Overall rating
4.7/5
96% positive reviews
36
Excellent
8
Very good
0
Average
1
Poor
1
Terrible

Tyranny of the 2FA gods!

Used Daily for 2+ years
Reviewed on 01.02.2018
Review Source: Capterra

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Cons

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.

I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.

Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.

I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Extremely easy to set up and get going!

Used Daily for 2+ years
Reviewed on 30.12.2017
Review Source: Capterra

The software was able to solve for a business requirement.
Price point was reasonable.
Performance is very good.

Pros

As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions.

With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour.
The ease of integration, it's simple API and documentation is what any developer would be happy with.
The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

My option to send SMS's in my application

Used Daily for 2+ years
Reviewed on 16.04.2018
Review Source: Capterra

My software to send SMS's along my app.

Pros

Twilio has good callback system and retries associated with it, it was really easy to integrate with our application. Additionally, we can know do it internationally and help us expand our business.

Cons

The administration page could be improved. And it seems that it is not easy to understand which countries currently twilio support and if it's supported income and outcome messages or not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

We have been using this platform for several years to run all of our phone operations

Used Daily for 2+ years
Reviewed on 16.01.2018
Review Source: Capterra

We have been able to create our own programs and software to suit our company and clients.

Pros

Easy to adapt to specific requirements and custom builds. They are helpful in the requirements we need to advance our operations and commands.

Cons

Wish they had more pricing options so that we can provide our clients with more cost effective options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

powerfull sms broadcasting

Used Daily for 2+ years
Reviewed on 07.03.2018
Review Source: Capterra

Pros

twilio is leading in sms, voice calls, and many more services, for example i really like sms broadcasting feature and the support docs are super clear and price is resoneble

Cons

I've been using Twilio for years and have yet to have an issue, just one that about masking SMS can not implement in INDONESIA,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Twilio Pricing

Starting from
$0
Pricing options
Free Trial
Subscription
Value for money
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio Features

  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Convert Text to Speech and Play Audio
  • Create Conferences
  • Global Reach
  • Phone Numbers API
  • Record Calls and Store Them
  • Status Callbacks and Logs

Twilio FAQs

Below are some frequently asked questions for Twilio.

Q. What type of pricing plans does Twilio offer?

Twilio offers the following pricing plans:

Starting from: $0

Pricing model: Subscription

Free Trial: Not Available

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Q. What are the main features of Twilio?

Twilio offers the following features:

  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Convert Text to Speech and Play Audio
  • Create Conferences
  • Global Reach
  • Phone Numbers API
  • Record Calls and Store Them
  • Status Callbacks and Logs

Q. Who are the typical users of Twilio?

Twilio has the following typical customers:

Freelancers, Small Business

Q. What languages does Twilio support?

Twilio supports the following languages:

English

Q. What type of pricing plans does Twilio offer?

Twilio has the following pricing plans:

Subscription

Q. Does Twilio support mobile devices?

We do not have any information about what devices Twilio supports

Q. What other apps does Twilio integrate with?

Twilio integrates with the following applications:

Autopilot, Bitium, Chartio, Checkfront, Desk.com, HappyFox, LogicMonitor, OutSystems, Vision Helpdesk, Vtiger CRM

Q. What level of support does Twilio offer?

We do not have any information about what support options Twilio has