UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR. With the aim of helping businesses to retain customers, run their call centre more efficiently, and save money, UJET offers tools such as multiple carriers, traffic management, real-time adherence, chat conferencing, and user segmentation.
UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.
Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.
Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.
Likelihood to recommend
Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!
Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
UJET is relatively new to the market place, with that said, their API are mature for a young company
Likelihood to recommend
Below are some frequently asked questions for UJET.
UJET offers the following pricing plans:
Starting from: $40/month
Pricing model: Subscription
Free Trial: Not Available
$40 monthly for voice or chat per agent for an annual contract.
UJET offers the following features:
UJET has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
UJET supports the following languages:
UJET has the following pricing plans:
We do not have any information about what devices UJET supports
UJET integrates with the following applications:
Desk.com, Kustomer, Salesforce Sales Cloud, Zendesk
UJET offers the following support options:
FAQs, Phone Support