Kustomer is an intelligent CRM which helps support teams centralize their customer-related data and tasks with smart workflows, automation & data integrations. By unifying all relevant data, customer history, apps, and systems, Kustomer helps teams automate CX business logic. Kustomer provides agents with a full view of every customer’s purchases and interactions, enabling personalized service delivery.
Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile!
The mobile client is really good, yet it needs to catchup with the desktop in terms of speed/usability.
Likelihood to recommend
Every communication from all mediums is nicely organized so you can see everything about the customer. Phone, email, SMS, FB messenger, email, all with great integrations!
Mobile version could be improved but I may be one of the few using it on the run. If there was a mobile app one day, it would be incredible!
Having the possibility to enter internal and external notes. Being able to generate different reports as well as combining different types of conversations such as emails, texts etc.
Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.
Likelihood to recommend
- Helpful for the company
- Raised the communication throughout the employees
- A lot of issues were fixed by using it
- The included tags after some times or in some cases immediately disappear
- The mention option will be good to be as a separate option
- Sometimes the 'My open conversation' disappear from the system
- My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me
Below are some frequently asked questions for Kustomer.
Kustomer offers the following pricing plans:
Starting from: $49/month
Pricing model: Subscription
Free Trial: Available
Premium: $49 per user/month
Enterprise: $99 per user/month
Kustomer offers the following features:
Kustomer has the following typical customers:
Mid Size Business, Small Business
Kustomer supports the following languages:
Kustomer has the following pricing plans:
We do not have any information about what devices Kustomer supports
Kustomer integrates with the following applications:
Facebook, Looker, Magento, PieSync, PieSync, Shopify, Slack, Teamleader, Twilio, UJET
Kustomer offers the following support options:
Knowledge Base, Online Support, Phone Support