Message Mate by Owner Listens is a tool that allows customers to privately send messages such as compliments, complaints, suggestions, and questions to businesses, using their mobile devices. This provides customers with an easy way to contact businesses on-the-go and allows businesses to respond in real-time, offering assistance and potentially increasing sales.
Users can reply to incoming messages just like they would do with any other text message or email exchange. Users that choose to receive messages via SMS, can respond directly by texting back their reply. If a user chooses email, the link in their email will take them to the OwnerListens inbox where they can login and respond via the dashboard.
The OwnerListens dashboard, which is accessible from any browser, provides a complete, real-time view of all Message Mate messages sent to the business. If an organization has multiple locations, all of them will appear on one convenient dashboard.
Users can respond to messages, mark messages as resolved, note particularly helpful messages for sharing with the team, and generate reports about each location. The reports give businesses a bird's eye view of all information sent to a location, as well as key stats about responses to customers.
Below are some frequently asked questions for Message Mate.
Message Mate offers the following pricing plans:
Starting from: $10/month
Pricing model: Subscription
Free Trial: Available
Small Shop: $10
50 conv./ month
Growing Shop: $15
1-00 conv./ month
Big Shop: $20
200 conv./ month
Big Chain / Enterprise: Contact OwnerListens for quote.
Message Mate offers the following features:
Message Mate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Message Mate supports the following languages:
Message Mate has the following pricing plans:
Message Mate supports the following devices:
Message Mate integrates with the following applications:
BigCommerce, Facebook, Joomla, Magento, Shopify, Squarespace, Twitter, Weebly, Wordpress, Zendesk
Message Mate offers the following support options:
FAQs, Online Support, Phone Support