Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.
Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.
Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.
Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.
I like the simplicity of it. It performs well and does exactly what I need it to do without trying to sell me numerous additional features which I'm not looking for. Also, the weekly reports are quite useful as well.
In the past when we've had minor issues the staff was very responsive and had us back up and running quickly. We haven't had any issues recently- it's probably been over a year now with everything working nearly flawlessly.
When we have to perform a customer "look up" it does not immediately indicate that the card has been punched. When we are busy this can cause some confusion. It used to work that way- assuming it's a fairly easy fix.
Likelihood to recommend
I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction. It's extremely easy and intuitive to begin a transaction looking for the last four digits of the customer's phone number. It would be great if there was a tablet facing the customer (much like five-stars) whereby customers can come to the counter, enter their account number / phone number, and Clover to quickly register the account and the cashier can begin the transaction.
Need to find more online ordering platforms that integrate with Loyalzoo. Zapier did not work for me as it does not have Chowbot as a list of apps it recognizes
Every day when I first log on to our system the app is not accessible. After a few minutes it comes back on but it happens everyday. Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy. Adding new customers is pretty simple but if someone sets up their own account from the app the retailer can't change anything on it. Sometimes that causes problems.
The ease of use at the register
Likelihood to recommend
I searched high and low for a reward app that fit my needs. After using Loyalzoo for a month or so, I decided to try another app to compare. I went back to Loyalzoo within hours of trying the other app. The people are Loyalzoo are amazing. Customer service is wonderful and they're always willing to take suggestions to improve the app. My business relies on Loyalzoo on a daily basis and they keep improving it.
I wish the comment field was a little bigger but they are working on that and it may be bigger by their next update (because they actively listen to suggestions).
We love that the software is integrated with our POS. It doesn't clutter our area and we are able to manage our loyal customers' points.
Customers compare it to Five Stars and ask if it's that. It's totally not and it's much better! So a con would be that it's not a recognizable brand yet.
Likelihood to recommend
Below are some frequently asked questions for Loyalzoo.
Loyalzoo offers the following pricing plans:
Starting from: $57/month
Pricing model: Subscription
Free Trial: Available
$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems
Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.
Loyalzoo offers the following features:
Loyalzoo has the following typical customers:
Mid Size Business, Small Business
Loyalzoo supports the following languages:
Loyalzoo has the following pricing plans:
Loyalzoo supports the following devices:
Loyalzoo integrates with the following applications:
Clover, Epos Now, Lightspeed POS
Loyalzoo offers the following support options:
Online Support, Phone Support, Video Tutorials