Interakt is a Supercharged Customer Engagement & Support platform which lets you Capture new leads, Manage your existing leads and customers, Engage with E-mail automation and marketing and Web / Push Notifications and support all your visitors and customers with Live-Chat, Helpdesk and/or Knowledgebase (FAQs) for your business.
Interakt Leads Applicaiton lets you capture Leads in every possible way. Import existing leads, segment and nurture them in real-time.
Interakt Users Application lets you capture user sessions, activities & dynamics with rich profiling for every user. Create segments and track their progress.
Interakt E-mails Application lets you customize templates to send automated promotional or transcational emails. Engage users and keep track of each stats.
Interakt Live Chat Application lets you engage visitors with bot triggers & provide live support to existing customers. Use a customizable chat window or the offline mode.
Interakt Notification Application lets you announce new features or target segments with special offers. Use customizable & trackable web / push notifications.
Interakt Helpdesk Application lets you delight your customers with awesome, personal support & gather valuable feedback through our simple feedback widget or forward your support e-mails to create tickets.
Interakt Knowledge-base/FAQ Application lets you support customers while you sleep with a beautiful Self-help page that works across devices.
Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.
Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more. That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction. They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.
The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.
Likelihood to recommend
I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website.
I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).
For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.
I couldn't find a problem in the system till now, everything is working smooth.
Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.
Likelihood to recommend
I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support.
The support staff is very active and helpful.
Easy interface,Fast and Smooth.
I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.
Likelihood to recommend
Manage your leads , notifications , helpdesk and many more under one platform
Leads can be captured using inbuilt forms, imported from CSV or XLS files, added manually, or collected through other software integrations via Zapier.
Real-time customer session and order data is captured and stored in customer profiles, with order histories and interaction histories for email and live chat.
Create funnels to track customer progress and the impact of different communication channels.
Send scheduled, automated or manual emails to customers using pre-built or custom templates, and view email campaign stats.
Target customizable notifications to customer segments or make announcements to update customers and visitors.
Customizable live chat widget with new chat alerts allows users to engage with customers and visitors directly through their website.
Below are some frequently asked questions for Interakt.
Interakt offers the following pricing plans:
Starting from: $49/month
Pricing model: Freemium, Subscription
Free Trial: Available
14-day free trial, no credit card required.
There after four plans available -
- Free: 1 team member, up to 1000 customers, and 5000 leads.
- Startup: $49 per month or $490 per year, up to 3 team members, 25000 customers, and 50000 leads.
- Growth: $99 per month or $990 per year, up to 10 team members, 100000 customers, and 200000 leads.
- Company: $199 per month or $1990 per year, up to 20 team members, 300000 customers, and 600000 leads.
Customized enterprise plans are also available as per demand.
Special pricing is available for NGOs and educational institutions.
Interakt offers the following features:
Interakt has the following typical customers:
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Interakt supports the following languages:
Interakt has the following pricing plans:
Interakt supports the following devices:
Interakt integrates with the following applications:
BigCommerce, Built.io Flow, Cloudflare, Magento, PrestaShop, Shopify, Squarespace, Weebly, Wordpress, Zapier
Interakt offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials